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If you haven’t terminated your electricity and gas services on time, there may be the risk of them being used by the tenants.
If this happened, we will contact the suppliers and calculate the fee they need to pay according to their move in date. We will request the payment from the tenants.
The landlord can choose the tenants.
Please note, since the new Tenant Law established on 29th March, 2021, the tenants have to provide details of their pets. The landlord is obligated to avoid any discrimination towards the tenants, including not allowing pets. However, if you are allergic to hair or other relevant health concern, we can reject tenants with pets.
We will assess and select the tenants based on below criteria:
We will ensure the information provided are all genuine and effective. After the investigation is done, we will report to you for your selection.
We will conduct a Routine Inspection every six months after the tenants move in.
The inspection includes:
According to the Tenant Law established since 29th March, 2021, when they property’s rental is less than $900 per week, the bond is one month’s rental maximum.
The tenants will have to confirm whether they are extending the lease via email 28 days before the lease ends.
If the landlord wishes the tenants to move out by the end of the lease, a notice needs to be sent to the tenants 60 days before the ending date.
If the landlord wishes to renew the rent and lease agreement, it is required to pay for half week’s rental as re-letting fee. If the lease goes on by month, the landlord doesn’t pay for re-letting fee.
The landlord/property manager can send a vacate of notice directly to request the tenants moving out within 14 days.
If the rental payment arrear is more than 14 days’ late, we will send a vacate of notice to the tenants.
The landlord is obligated to provide the property meeting the minimum standards of living. Apart from these, the landlord can decide to satisfy other requests from the tenants.
Please note, the rent will be paid to our company’s trust account. All transactions of this account will be supervised and audited by law. In this way, we can protect the landlord and the tenants effectively.
When we collect the rent, we will arrange the payment of expenses related to the property, and generate a statement for you every month.
There are a few things we would need our landlord to complete:
We can pay the bills for you by deducting the money from your rental income and provide the owner statement. We charge $20 per financial year for this service.
If you wish to pay the bills yourself and you are located in Melbourne, we can assist you to update your billing address.
If you are not located in Melbourne, we can assist to update the billing address to ours, then email to you.
We will assess and select the tenants based on below criteria:
We will ensure the information provided are all genuine and effective. After the investigation is done, we will report to you for your selection.
No. We don’t charge anything from the insurance company as we provide their quote to you directly.
The expenses related to property leasing are tax deductible, such as the property manager’s managing fee, letting fee, owners cooperation fee, and so on. Please confirm with your accountant about the details.
You can contact us via email, phone or Wechat during our working time (Monday to Friday, 9am to 6pm).
If you are willing to contact us outside our working time, we will try our best to reply as soon as possible, but delay of response may occur. We hope for your understanding.
Please keep your utility accounts of water, electricity, and gas, so that we can complete the Condition Report before the tenants move in.
Please terminate your electricity, gas, and internet services on the day the leasing agreement commences. Please note, we will manage the water service for you. If your property has specifically appointed electricity and gas suppliers, please let us know in advance.
After the tenant move in, the water bill will automatically split into two parts. The tenants will pay for the water usage stated on the bill, and the landlord will pay for the sewage charge. The accumulated sewage charge per year will be between $500 and $800.
If you haven’t terminated your electricity and gas services on time, there may be the risk of them being used by the tenants.
If this happened, we will contact the suppliers and calculate the fee they need to pay according to their move in date. We will request the payment from the tenants.
We can pay the bills for you by deducting the money from your rental income and provide the owner statement. We charge $20 per financial year for this service.
If you wish to pay the bills yourself and you are located in Melbourne, we can assist you to update your billing address.
If you are not located in Melbourne, we can assist to update the billing address to ours, then email to you.
Building Insurance: Mainly covers the structural damage of the building. For most of apartments, this is included in the owners corporation fee.
Landlord Insurance: Mainly covers loss occurs in below scenarios: Rental arrears, property content damaged by tenants, tenants breaking lease, etc.
We will conduct a Routine Inspection every six months after the tenants move in.
The inspection includes:
The bond the tenants paid cannot be paid to the landlord’s personal account.
According to the Tenant Law established since 29th March, 2021, the tenants have to pay bond equivalent to a month’s rental. We will transfer the bond within 7 business days to RTBA’s account. (RTBA: Residential Tenancies Bond Authority)
According to the Tenant Law established since 29th March, 2021, when they property’s rental is less than $900 per week, the bond is one month’s rental maximum.
There are typically two types of damage may be found at the end of the lease:
As property managers, we will identify the type of the damage based on Condition Report and our professional knowledge. If there is dispute, we will appoint a third party to assess and repair. If the damage is caused by tenants’ misuse, we will require the payment from them.
Please note, we highly recommend you to get insured.
Yes. Since the new Tenant Law established on 29th March, 2021, each rental property has to be provided with the electricity and gas examination biannually. We can assist you by appointing a certified third party supplier to complete the examination. The service fee occurred will need to be paid directly to the supplier, and an invoice will be provided.
Yes. Since the new Tenant Law established on 29th March, 2021, each rental property has to be provided with the smoke alarm test annually. We can assist you by appointing a certified supplier to complete it. The service fee occurred will need to be paid directly to the supplier and an invoice will be provided.
Please note, all this maintenance expense can be deducted in tax return.
We will conduct a Routine Inspection every six months after the tenants move in.
The inspection includes:
There are typically two types of damage may be found at the end of the lease:
As property managers, we will identify the type of the damage based on Condition Report and our professional knowledge. If there is dispute, we will appoint a third party to assess and repair. If the damage is caused by tenants’ misuse, we will require the payment from them.
Building Insurance: Mainly covers the structural damage of the building. For most of apartments, this is included in the owners corporation fee.
Landlord Insurance: Mainly covers loss occurs in below scenarios: Rental arrears, property content damaged by tenants, tenants breaking lease, etc.
No. We don’t charge anything from the insurance company as we provide their quote to you directly.
The landlord can join in with the attendance of the property manager at the routine inspections that will be conducted every six months.
According to the Tenant Law established since 29th March, 2021, if the urgent repairs (such as the air conditioner breaks down during hot summer) are requested during the tenancy, the tenants shall report to us property managers first. If we are not able to arrange a repair service within 24 hours, the tenants can arrange their own repair under AUD $2500, then report to us.
According to the Tenant Law established since 29th March, 2021, if the landlord can provide an invoice of professional cleaning before the tenants move in, we can require the tenants to pay for a professional cleaning and provide the invoice when they move out. If the landlords couldn’t provide professional cleaning, we will not be able to request it when the tenants move out. However, we will request a proper cleaning based on the condition report.
We strongly advise our landlords to provide professional cleaning before the tenants move in to protect their properties.
The landlord is obligated to provide the property meeting the minimum standards of living. Apart from these, the landlord can decide to satisfy other requests from the tenants.
According to the Tenant Law established since 29th March, 2021, if the landlord can provide an invoice of professional cleaning before the tenants move in, we can require the tenants to pay for a professional cleaning and provide the invoice when they move out. If the landlords couldn’t provide professional cleaning, we will not be able to request it when the tenants move out. However, we will request a proper cleaning based on the condition report.
We strongly advise our landlords to provide professional cleaning before the tenants move in to protect their properties.
The tenants will have to confirm whether they are extending the lease via email 28 days before the lease ends.
If the landlord wishes the tenants to move out by the end of the lease, a notice needs to be sent to the tenants 60 days before the ending date.
If the landlord wishes to renew the rent and lease agreement, it is required to pay for half week’s rental as re-letting fee. If the lease goes on by month, the landlord doesn’t pay for re-letting fee.
According to the market by March 2021, the vacancy rate in Melbourne Metropolitan is 4.4%. Normally, the leasing time is decided upon different types of properties in different suburbs. In 2020, the average leasing time under our management is 20 days. This has been shortened along with our border’s open and internationals’ return.
Building Insurance: Mainly covers the structural damage of the building. For most of apartments, this is included in the owners corporation fee.
Landlord Insurance: Mainly covers loss occurs in below scenarios: Rental arrears, property content damaged by tenants, tenants breaking lease, etc.
No. We don’t charge anything from the insurance company as we provide their quote to you directly.
The expenses related to property leasing are tax deductible, such as the property manager’s managing fee, letting fee, owners cooperation fee, and so on. Please confirm with your accountant about the details.
We will transfer the rent within two business days into the bank account provided by the landlord.
Please note, the rent will be paid to our company’s trust account. All transactions of this account will be supervised and audited by law. In this way, we can protect the landlord and the tenants effectively.
When we collect the rent, we will arrange the payment of expenses related to the property, and generate a statement for you every month.
Yes. We will issue the monthly statement on the day we transfer the rent to you. Every July, we will issue an annual statement to each landlord which concludes the last financial year (July to the next June). This will help with your tax deduction of the investment property.
We will provide you with a Rental Appraisal for free, so you can see the comparable on the market.
We will assist in below aspects to improve the rent as much as we can:
Ensure the best presentation of the property
According to the Tenant Law established since 29th March, 2021, landlords can request a rent raise every 12 months during a continuous lease.
